What to Ask When Choosing a Home Care Provider

Kelly Assisted Living Vice President, Patricia Lynett offers a list of 10 questions families should ask of potential home care providers:

• What is the background of your company?

• How long has your company been in business?

• What qualifications, certifications, experience and training do you require of your workers?

• Are your employees insured and bonded?

• Do you supervise your workers to make sure the proper care is given?

• Will the same employee continue with my case?

• Do you conduct a home visit before starting the home care service?

• Do you work with my doctor in developing a plan of care?

• Can you give me some references from doctors, hospital personnel or social workers?

• Do you guarantee customer satisfaction?

The following community resources may be helpful in obtaining information on the home care services available in your area: Area Agency on Aging, Department of Aging, physicians, adult day care centers, senior centers, churches/synagogues, nursing facilities, hospitals and local or county public health and welfare departments.

Kelly Assisted Living, 1-800-541-9818

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